This Privacy Policy (“Policy”) describes how NxtChaptr, operated by Kanaklata Group, a company incorporated under the Companies Act, 2013 and having its registered office in India (“Company”, “Platform”, “We”, “Us”, “Our”), collects, uses, processes, stores, discloses, and protects personal data of users (“User”, “You”, “Your”).

This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing or using the Platform, You consent to the collection and processing of Your personal data in accordance with this Policy.

1. Scope and Applicability

This Policy applies to all Users who access, browse, register on, or use the Platform. This Policy governs only information collected through the Platform and not information collected offline or through third-party websites.

2. Categories of Personal Data Collected

a. Personal Identification Information

• Name
• Email address
• Mobile number
• Address for communication and delivery

b. Account and Transaction Data

• Account credentials
• Order and transaction details
• Chat communications on the Platform
• Payment-related information (processed via third-party gateways)

c. Technical and Usage Data

• IP address
• Browser type
• Device information
• Log data, cookies, and analytics

We do not knowingly collect sensitive personal data beyond what is necessary to provide Platform services.

3. Purpose of Data Collection

• To create and manage user accounts
• To facilitate platform interactions and communication
• To process orders and payments
• To ensure platform security and prevent fraud
• To comply with legal obligations under Indian law
• To improve platform performance and user experience

4. Consent

By using the Platform, You provide free, informed, specific, and unambiguous consent for the processing of Your personal data for the purposes stated above. You may withdraw consent at any time by contacting Us, subject to legal and contractual obligations.

5. Disclosure of Personal Data

We do not sell or rent personal data. Data may be disclosed only:

• To logistics partners for order fulfillment
• To payment gateways for transaction processing
• To government or regulatory authorities as required by law
• To comply with court orders or legal proceedings

All disclosures are made strictly on a need-to-know basis.

6. Data Storage and Retention

Personal data is stored securely on servers located in India or in jurisdictions compliant with Indian data protection laws. Data is retained only for as long as necessary to fulfill stated purposes or comply with legal obligations.

7. Data Security Measures

• Secure servers and encryption protocols
• Access control and authentication mechanisms
• Regular system monitoring and updates

While reasonable security practices are followed, no system can guarantee absolute security.

8. User Rights

Under the DPDP Act, 2023, Users have the right to:

• Access personal data
• Correct or update inaccurate data
• Request erasure (subject to legal obligations)
• Withdraw consent
• File grievances regarding data processing

9. Cookies and Tracking

Cookies are used to enhance user experience and analyze usage. Disabling cookies may affect certain Platform features.

10. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for their privacy practices, and Users should review their policies independently.

11. Children’s Privacy

The Platform is not intended for individuals under 18 years of age. Any personal data identified as belonging to minors will be deleted promptly.

12. Intermediary Disclaimer

As an intermediary under Section 79 of the Information Technology Act, 2000, the Company is not responsible for user-generated content provided due diligence obligations are met.

13. Amendments

This Policy may be updated from time to time. Continued use of the Platform constitutes acceptance of the revised Policy.

14. Governing Law and Jurisdiction

This Policy shall be governed by the laws of India. Courts located in India shall have exclusive jurisdiction.