1. Eligibility for Refund

Refunds apply only when a product is significantly different from its description or fails authenticity checks.

2. Non-Refundable Conditions

• Minor wear and tear already disclosed in listing
• Size mismatch or preference change
• Products damaged after delivery

3. Return Process

• Submit a return request within 48 hours of delivery.
• Provide photos and issue details.
• NxtChapter verifies and approves eligible cases.

4. Refund Timeline

Refunds are processed within 5-7 business days after approval.